Frequently Asked Questions

Products

Do your products require special care?

To maintain the pristine condition of your items, follow these advanced care guidelines:

  • Steer clear of products containing benzoyl peroxide, alpha hydroxy acids, or chlorine bleach. These chemicals, often found in skincare treatments (especially acne medications), hair dyes and styling products, cosmetics, toothpastes, and household cleaners, can cause irreversible damage to fabrics and materials.
  • Refrain from using fabric softeners, dryer sheets, or aggressive detergents—whether liquid or powdered. These products can break down fibers, compromise the integrity of fabrics, and lead to premature wear or discoloration. Opt instead for gentle, eco-friendly alternatives designed to preserve fabric quality and longevity.

Where are your products made?

We take pride in partnering with some of the finest manufacturers around the world, ensuring exceptional quality and craftsmanship in every product we offer. We collaborate only with the best. Each partnership is built on a shared commitment to excellence, tradition, and innovation, allowing us to provide products that are not only beautifully made but also durable and timeless. Our global network of experts ensures that every piece meets the highest standards of design and functionality.

Do your products have any certifications?

All of the fabrics used with our products have earned the Confidence in Textiles Oeko-Tex Standard 100 certification for ecologically safe and healthful textiles.

Are these rugs safe for machine washing ?

The majority of our rugs are machine washable; however, we recommend reviewing the specific product features for detailed care instructions.